


What does it even mean to be innovative in the HR world today? Is it introducing more technology into the business, or is it really trying to understand the connection between people and the organization? Or maybe it is just a balance of both of those things. But how do you prioritize to ensure the best possible solutions for all parties involved?
In order for HR to be innovative and maintain a seat at the table, we have to be open to new ideas and new concepts — ideas and concepts that could possibly be seen as untraditional, unstructured or just plain unorthodox. As an HR professional and/or manager, how do you stay innovative and ensure that you are attracting and retaining top talent?
Let me guess: It starts with your recruitment process. The recruiting process likely entails a series of interviews, asking some serious knock-out questions for candidates and overall determining fit based on your knowledge of the organization. And all of that sounds great; however, I would propose a process with little less structure. Yes, less — that allows the interviewer to be themselves and the candidate as well.
I believe the recruitment process should be about making a connection for all parties involved. Often, we make the recruitment process about the organization and never get real insight as to what the other person's "why" is. Instead, we focus on the schedule and the process of elimination in order to secure the right people. I would challenge my fellow HR professionals and managers to try something new that gives you an overall better insight into candidates.
My recommendation is to put aside the interview questions that look and feel like this:
• Tell me about a situation when ...
• How do you handle stress?
• What are your greatest strengths and weaknesses?
• Tell me about a time when ...
Let’s be honest: Most candidates have been rehearsing the answers to these questions for years. Preparation for almost everyone is about fine-tuning answers to the typical and most-asked interview questions. It is time to start focusing on people as individuals during the interview process.
The easiest way to make a connection is to simply start with the classic, "Tell me about yourself" and let that guide the conversation for the interview. Put on your active listening ears, and engage from there. This allows you as the HR professional and/or manager to truly be present and tap into your intuition. It gives you the opportunity to make a decision that supports the organization's values and the individual's values as well.
Now I know you are probably thinking: What makes this process fair when I’m not asking each candidate the same questions? Is the process really fair at all once we start to making judgments and insert our own biases to arrive at a final decision anyway?
It’s a new day to try something that allows for meaningful connections that ultimately create the best situations for all parties involved. There is a lot of power associated with being connected to the people around you and allowing space for great synergies. When you are able to create great synergies, it makes room for better collaboration and a bigger impact, which ultimately supports the organization's bottom line.



Discrimination during the recruitment process is sadly not a well-documented element of the hiring process in South Africa. While discrimination and biased recruitment are more controlled in today's times, this is still a factor that many Job Seekers have to contend with on a daily basis.
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Originally posted on jobs.co.za
It is the Recruiters responsibility to ensure that social-economic inequalities are correctly addressed and that employers are safely guided through their employment requirements in the most socially cohesive manner.
Each employer may have a very specific hiring requirement based on shareholder or investor policies. This is a common 'hiring' denominator in South African recruitment with the prevalence of employment equity quota requirements to which Recruiters need always pay close attention to. While this is a frequent requirement, Recruiters are required to market such vacancies to the relevant Job Seekers in the least biased manner possible, so as to avoid blatant and direct candidate discrimination.
The percentage of job adverts that are transparently discriminatory is staggering and in most cases, the Recruiter is unaware of the dangers they expose themselves, as well as the clients too, by carelessly wording their job adverts. Recruiters must be aware, at all times, of the legal obligations they need always adhere to so as to avoid discrimination against Job Seekers. Not only do prejudice job adverts damage the integrity of the Recruiter, but severe legal repercussions can be brought about by injudicious job marketing.
Recruiters must guard against unintentional discrimination against all Job Seekers during each phase of the recruitment process and not forget that this, in fact, begins with the job advert itself.
According to Jobs.co.za, the most common forms of discrimination found in recruitment and more specifically job adverts today include;
Here are some basic guidelines that Recruiters can apply when drafting an unbiased job advert based on the above common forms of Job Seeker discrimination. These will help in marketing the relevant vacancy to applicable Job Seekers based on employer hiring specifications while not risking the possibility of discrimination against any Job Seeker in the advert.
Ageism is where candidates are discriminated against based on their age and experience. While each role requires a certain level of ability this may not be clearly defined by a Job Seekers age or number of years experience. Many Recruiters may argue this fact and while some may not agree, when terming this requirement in your job advert, care needs to be taken in the choice of words used.
Avoid specifying age ranges of the applicant as well as using words such as 'young and dynamic' or 'mature'. In using such terms Recruiters are blatantly stipulating an age range or requirement that applicants must fall into. Remember that a candidate's ability is not dependant on how old or young they may be but rather how best they are equipped to perform the job function.
Recruiters should rather try to state the hierarchy of the role within the company by stating that the 'maturity' of the role itself as opposed to the person required to fill it. For example; junior web designer position, senior sales manager, or mid-weight copyrighter. In describing the level at which the role falls in the hierarchy of the company itself, no person is being discriminated against but rather the role itself is better described for the candidates own interpretation.
Some Recruiters may argue that sexism has become a thing of the past and no longer are men and women contending against such biased recruitment. This form of discrimination has certainly calmed however careless mistakes are continued to be made in job adverts that result in legal ramifications no Recruiter wants to have to deal with. Sexual discrimination is where gender, male or female, is given employment preference over other genders. True is it to say that some circumstances do call for male vs. female favouring and in such cases no candidate would dispute such a specification. The problem occurs when each gender is equipped with equal skill to perform a task diligently and still preference is given to one over the other. Common mistakes are made here simply in the wording of the job advert and again can be easily avoided by paying closer attention when preparing the job advert. Avoid terms that are weighted with female/ male connotations such as, 'Saleslady', 'Fireman', 'Girl Friday', rather term these as; 'Sales Person', 'Firefighter' or 'Personal Assistant'.
Discriminating against Job Seekers based on their ethnicity and ethnic grouping is a form of discrimination that has affected societies throughout the ages. In today's time, this has been effectively balanced through legislation and employment equity policies strictly applied throughout the world. While this is so, sadly racism is still experienced in certain instances and in fact similarly so, reverse racism. Based on employment equity policies and the employment equity act in South Africa, Recruiters need to be very careful of discriminating against any ethnic groups, minority nor majority when creating a job advert. Most Recruiters tend to clearly state the ethic grouping they are recruiting for excluding Caucasian grouping. While employment equity policies approve the transparent disclosure of employment equity positions, it is considered good etiquette for Recruiters to practice some tact in the choice of words used in their job advert. Should Recruiters specifically be looking for employment equity candidates, it is recommended that instead of advertising the role for 'Black, Indian or Asian' ethnicity groups, Recruiters are recommended to word employment equity roles as such; Company X is an equal opportunity, affirmative action employer, or Role Y is an employment equity position and open to such applications.
While this is not as common as the above forms of discrimination in job advertising, Recruiters are reminded that this too is in fact, a form of discrimination liable for arbitration. Whether it is based on a person's religious belief or political followings, a candidate's success may not be judged on either of these set of beliefs. While no person may be discriminated against such personal choices, so too are Recruiters barred from stating such requirements in the job advert. This simply has no factor or weight in assessing a persons ability to perform a given job function and may not be criteria for shortlisting Job Seekers.
New age discrimination affects Job Seekers in various different realms. As stated, these include Disability, HIV/ Aids Status, Marital Status, Family set up and/ Pregnancy and Sexual Orientation.
It is only under very precise and specific circumstances that Recruiters are permitted to request the disclosure of such personal detail, let alone state these as a pre-requisite for a role in a job advertisement. Recruiters hiring for very niche' roles may or may not have the permissions in order to request the divulgence of such information and may only do so under specific situations. Should the outcome of this information have no bearing on the candidate's ability to perform the advertised role, Recruiters will be considered to be discriminating against should they even so much as enquire after such Job Seeker detail. Such discrimination can very often be considered the worst form of prejudices, as these simple details are often enquired after appearing to be 'ice-breaking' questions, when in fact the Recruiter may judge a candidates success in filling a vacancy based on their personal response.
Recruiters are required to remember at all times that the purpose of the job advert is to market the role to relevant Job Seekers so as to attract the best skill available to fill the vacancy. By perhaps including tactless requirements or hasty specifications, not only are they exposing themselves to the dangers of persecution, but at the same time unknowingly chasing away relevant applicants too. No Job Seeker wants to work for a discriminatory company, let alone be associated with a recruitment agent who dares so much as to cross boundaries of prejudices and pass biases within their job advert
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Originally posted on jobs.co.za
The concept of communicating better is as old as the notion of discovering a tribe different to your own and trying to get your meaning across. Fast-forward a few millennia, however, and some of the same problems remain. What's more, widening generational gaps and rapid technology deployments make them even more challenging today.
These issues are not uncommon within the ICT industry. We do, however, have a distinct advantage when it comes to solving them: we are early adopters of technology. Thus, we are also among the first to come up with real-life working solutions to counter them. And since communication really does drive business forward, this is where proponents sit up and pay attention.
Defining the matter
Communicating better doesn't automatically mean sending more. Rather, it has far more to do with the quality of what you send and how you send it. An entire subset of soft skills training exists purely to aid in improving communication.
"To communicate better simply means that your intended recipients receive the message without hassles, and furthermore, are able to comprehend it easily," states Gideon Le Grange, Adept's Managing Director. "Sending too much, too little, too rapidly, too slowly, or via an unsuitable means doesn't do either the sender or the recipient any favours.
"Fortunately, these days you have a wealth of available options. What's less fortunate is that often the skills to make the best use of these options are atrophied or absent."
Communicating better starts early
In the ICT and related fields, you may struggle to find experts who are both knowledgeable and proficient at communicating. We've seen this dichotomy grow larger with the advent of remote technology: if you can work from afar or in solitude, you're bound to worry less about direct interactions. And therein lies a trap. Letting your work speak for itself tends to mute out your own voice, feelings and passion.
Paola van Eeden, Adept's Human Resources Manager, has a simple counter to this problem. "We make excellent communication skills upfront requirements in our staff when hiring," she says. "Furthermore, we invest heavily in communication skills in our induction training programme. This ensures that our staff not only know where we set the bar, but also that we expect them to clear it."
Bring the worlds together
Le Grange says the human and technology aspects must, of necessity, become inextricably intimate.
"It's no use having natural communicators who don't know how to use the available tools. By the same token, you can't have experts in those tools who are unable to apply basic communication principles. The two have to overlap and meld. The sooner you have that, the sooner you have a winning combination."
His top tip?
"Pick up the phone. Particularly when in doubt, in times of crisis, or when communication is breaking down, keep it simple and make a call to your peers or to your clients whenever possible. And above all, assume you haven't communicated enough. Then communicate some more."
Communicating better: more tools than ever before
Modern applications and devices give people the speed and the reach they've always dreamed of for spreading information. By making communication near-instant, practically in any format, you're enabling ease of access and more responsive decision-making.
They're pretty cost-effective, too. If you consider the value proposition of a suite like Microsoft's Office 365 for business, the budget for the right tools is very much within reach. What's more, many of the more popular tools are fairly ubiquitous. This means not only that recipients are likely to have access to them, but also that they'll be easy to use.
It's easy to future-proof
Consider the increase of modern individuals in the workforce. You see a batch of eager entrants who quickly turn into seasoned workers. These individuals are of a generation that was always connected and increasingly comfortable with the digital arena.
This, then, is a demographic that will most easily benefit from a crash course or two in communicating better. They can already handle devices, connections and increasingly complex user interfaces. They're used to sharing more information than their predecessors. All they're likely to need is some refinement and better communication parameters.
When it comes to less technically inclined demographics, however, you shouldn't skimp on additional training. This includes comprehensive introductions to modern forms of information transfer. You might think it silly to show someone how to confidently use things like message groups, shared files and social media. The fact is, though, that you're doing so for both their benefit as well as that of your organisation. What's more, there's a plethora of recognised courses in all sorts of communication aspects, so don't be afraid to use them to improve your staff's skills.
Avoid overload
Technology has amazing benefits for communication. Take care, however, not to burden people, or the technology itself, with too much to manage.
"We all know what it's like to have so many instances of similar topics that it feels like white noise," explains Le Grange. "If too many people share the same thing, it becomes harder to pick out the ones saying it along with something of relevance. In addition to this, people often use the wrong channel to send information, leading to that channel becoming uselessly clogged."
He strikes a resonant point which is increasingly worrying advocates of communicating better. You can see examples of this phenomenon daily. Social media is typically abuzz of the same few popular topics. Fake news permeates a variety of information channels.
To help mitigate this, the best thing you can do is teach people that communication is intended for other people, not for devices. So, when they send information, it should be geared towards the intended recipients, and not towards the means they use to retrieve it.
This isn't always as easy as it sounds. You'll find that people are often very set in their ways, and it takes a monumental effort to effect change. Promoting change through encouragement, example and support works better than issuing directives. What's more, you can always include it as part of feedback or performance incentives.
Streamlining and time management
These are invaluable ways for dealing with communication bottlenecks, particularly within organisations.
You should make the effort to merge all the information flowing within your organisation into two or three streams. For example, you could use instant messaging and group for remote team operations. Parallel to this, you use e-mail and calendars for daily tasks, and you have a wiki-style database where all your work material is stored.
Another useful process is to dedicate set times and durations for communicating. This can, and probably should, be done at the individual level.
For example, you give yourself an hour in the mornings to read e-mails and respond accordingly. After this, you focus on productive work until the afternoon. You use another hour in the afternoon to check e-mail and reply again, if needed. And you only update the work database once a day, submitting your work for others to reference and use.
Keep it relevant, take a break
Many make the mistake of adopting novel communication paradigms without considering whether they're suitable. Since every organisation and its members are different, do your due diligence carefully. What works well for others may not work for you, either practically or financially. You need to see tangible positive changes before you consider adopting something permanently.
Finally, don't forget to give yourself and your teams a digital detox every once in a while. "It's not just about time off," says Van Eeden, when talking about recovering from potential burnout. "It’s about doing something completely different to your daily grind. You can't expect to come back rested and refreshed if you spend your time away doing pretty much what you were doing while working."
Numsa KwaZulu-Natal regional secretary Mbuso Ngubane said the union managed to negotiate the reinstatement of its 2,895 members fired by Toyota SA on January 24.
The agreement comes five days after Toyota SA CEO Andrew Kirby announced a R4.28bn investment in local vehicle assembly and parts supply during the company’s annual “state of the motor industry” address at Kyalami in Johannesburg, in January.
Kirby said the investment would inject R2.85bn a year into the SA economy and create about 1,500 new jobs.
In a brief statement on Tuesday, Toyota said that the unprotected strike by Numsa members at its Prospecton plant in Durban had ended and that striking employees had returned to work “with no dismissals”.
An unprotected strike occurs when disgruntled employees elect to down tools in support of their demands without following proper pre-strike procedures such as referring the matter to the Commission for Conciliation Mediation and Arbitration, among other platforms.
Toyota SA spokesperson Clynton Yon told Business Day that while the strike started on January 22, production only started to be affected on January 30. He would not say what the financial implications of the strike have been on the manufacturer, noting, however, that “lost production volume would be made up”.
When pressed for confirmation that Toyota had initially fired almost 3,000 employees, Yon referred to the company statement, saying: “The strike was unprotected, meaning it was illegal. We had to do certain things; not that we wanted to do it, but we had to do it. You heard what Numsa said in its statement and you saw what we said in our statement.”
The agreement with Numsa, SA’s largest trade union, also comes a few months after it and the Automobile Manufacturers Employers Organisation (Ameo) signed a multiyear wage agreement in September, following months of intense negotiations that threatened to result in crippling industrial action.
Toyota SA is a member of Ameo, which represents other original automotive equipment manufacturers including Mercedes-Benz, BMW, Isuzu, Nissan, Ford and Volkswagen (VW). A total of 610,854 vehicles were produced by the manufacturers in 2018, with 351,139 of them going to export markets in 155 countries.
Ngubane blamed Toyota management for the unprotected strike, saying it gave workers the impression that they would receive a “quality bonus” because of the good work they were doing.
“Unfortunately, in January it became evident to employees that the bosses had a different view and the bonus was no longer forthcoming,” he said. “At the same time, the employer requested workers to work overtime and they agreed, provided the employer first pay the quality bonus. Eventually, they deadlocked on this issue.”
Ngubane said Numsa officials were prevented from intervening in this issue by Toyota, preferring to deal with the dispute internally. Numsa members became frustrated and “embarked on an unprotected strike”.
Following the successful discussions between Numsa and Toyota at the weekend, the axed employees have since returned to work and no further disciplinary action will be taken against them, said Ngubane, adding that the quality bonus issue would also be reviewed.
“We will be meeting Toyota to discuss long-term stability within the company. We urge [Toyota] and all employers in general to be open to engagement in future so that ... we can prevent such situations from spiralling out of control.”
The automotive sector is crucial to the SA economy as it employs 87,777 people directly and 380,725 indirectly. It contributed R178.8bn to the fiscus in 2018 through exporting vehicles and components, and has invested about R52bn into the local economy since 2010.
The seven Ameo members have jointly forecast a total investment in capital and equipment of R39.4bn in the five years from 2019.
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Please note that the SSETA Candidacy Programme is still open for the following SAQA recognized APSO Designations
Please ensure that you complete and submit the following documents for your application:
All forms and documentation are required to be submitted by 31st January 2020.
All Exams need to be successfully completed by the 20th of February 2020.
Among other documents, attached below is the APSO Professional Body brochure for you to know more about our designations.
APSO Professional Body Brochure
Company Info Needed
Congratulatory Letter
SSETA POPI
If you need clarity on any aspect, please don’t hesitate to contact Lizanne This email address is being protected from spambots. You need JavaScript enabled to view it. / 0861426282
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