Emotional Intelligence and Assertiveness - Jul26
Date: 2026-07-15
Time: 09:00
Duration: Two Full Days
CPD Points: 14

Developing emotional intelligence reduces stress, enhances conflict resolution, and strengthens relationships, contributing to greater stability, continuity, and harmony. This journey involves cultivating self-awareness, improving self-management, engaging in positive behaviors, and adopting learned responses to navigate different situations effectively.

Module 1 - Getting Started

Emotional intelligence is considered crucial in various aspects of life, including personal relationships, leadership, and workplace success. Individuals with high emotional intelligence often excel in interpersonal dynamics, as they can navigate social complexities, build strong connections, and lead with empathy and understanding.

  • What makes an organisation successful?
  • What is emotional intelligence?
  • Key differences between IQ and emotional intelligence
  • Assess your emotional intelligence: a questionnaire

Module 2 - Personality Profiling

There’s no doubt about it... people are different. As a result, most of the conflict that occurs between people at work and at home is due to certain inborn differenes in the way they think and go about doing things. This module deals with different working styles - needs, values and what motivates people to act in certain ways.

  • Apply insights into human behaviour: your own and that of others
  • Switch off defence mechanisms when faced with negative comments and actions from others
  • How the personalities impact emotional intelligence

Module 3 - Emotional Intelligence and Assertiveness

Emotional intelligence is a dynamic trait that can be developed and enhanced through self-awareness, practice, and learning from experiences.

  • The four quadrants of emotional intelligence
  • Emotional awareness
  • Emotional honesty
  • Create a development plan

Module 4 - Conflict Management

Dealing with upset people is one of the most challenging situations we face in the workplace. Good communication skills, controlling anger and reducing stress levels will ultimately improve relationships. This module will benefit anyone who has ever had to deal with rude, aggressive or angry people in the workplace.

  • The ingredients of conflict
  • Conflict management strategies
  • The price of conflict
  • Dealing with conflict practically
  • Resolving the conflict
  • Diffusing anger

Module 5 - Toxic Relationships

Old-fashioned courtesy can bring a sense of peace and harmony to an otherwise stressful workplace. Rudeness in the office carries a high price in both human and financial terms.

  • Toxic colleagues to look out for and how to protect yourself
  • Are you a toxic co-worker?

Module 6 - Assertiveness

Assertive individuals are able to stand up for themselves, set boundaries, and express their opinions in a way that is both firm and respectful. It’s not about winning, but about communicating and finding solutions that take into account the needs and rights of everyone concerned.

  • What is assertivness?
  • Some myths about assertiveness
  • Passive, aggressive, passive-aggressive and assertive communication
  • Becoming more assertive: a practical exercise
  • Setting healthy boundaries

This is accredited against unit standard: 252031

"Apply the principles and concepts of emotional intelligence to manage self and others.”

 

NQF level 5, with 4 credits

Please note:
Our Online Training is charged PER PERSON attending. 
APSO Members will need to Sign In to receive their 50% Member discount.



APSO Member price: R2500.00 Excluding VAT
Non-Member Price: R5000.00 Excluding VAT

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Speaker Profile:
Flee van Rensburg
Flee van Rensburg is the Founder and Managing Director of The Learning Revolution, TLR Group (Pty) Ltd. Her journey into training began in 1974 when she became the first South African trainer for an American-based speed reading company. Inspired by her passion for learning, she left her career as a radiographer to pursue this opportunity. She quickly rose to become a director of the organisation and, in 1978, established the company in Zimbabwe, successfully running it for several years before returning to South Africa to launch operations in the Eastern Cape. Flee later completed a three-year diploma in Human Resources Management through the Institute of Personnel Management and went on to lecture the second-year subject Training II for a number of years. After many years in leadership within the training sector, she founded The Learning Revolution, a company dedicated to unlocking human potential. As Managing Director, she oversees the full training function, including facilitation, programme development, customisation, and quality assurance. Flee is recognised for her empathetic, professional, and dynamic style of leadership and coaching, which inspires both her delegates and her team to reach their full potential.

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